Wednesday, January 27, 2010


Why do companies outsource customer service?

One of my BIGGEST pet peeves:

"Heh-Whoah. Thank you for calling _______. My name is ________ (random American name that can't possibly be legitimate). How can I help you?"

It takes all my self-control to not shout into the phone, "You can patch me back to the States where I can talk to someone that I can understand and that can help me figure out the problem!"



  1. Amen sister! I finally have a golden number for Sprint that only patches you to the good 'ole USA!

  2. That is one of my biggest pet peeves, too. I just can't stand calling up customer service and talking to someone who either can't understand what I'm asking or speaks with such a strong accent that I can't understand what he or she is saying.

    It's crazy.



  3. I have a good friend in the call center biz. He says he always asks for the "American team" or an "American call center" if he cannot understand the customer service agent. I've tried it and it works.

  4. You're funny, Jenny. And totally right! :)

  5. I KNOW right?! UGH! Makes me insane too!

  6. Girlie, this is a HUGE pet-peeve of mine too. Along with "new" employees placed in customer service. Makes me so grateful that my employer (insurance company) has a LOCAL call center. The best part of our CS reps is it is NOT an entry level position. In fact, the average tenure is 17 YEARS!

    Good luck on your future phone calls. :)